MK Optics is a partnership business engaged in the retail sale of spectacles, eyeglasses and related optical products through its physical store.
Our website serves as an information and customer communication channel, enabling customers to learn about our products and services and contact us with enquiries.
This Privacy Policy explains how we collect, use, store, share and protect personal information when customers interact with us through our website, physical store, WhatsApp or telephone.
We handle personal information in accordance with applicable Indian laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, as its provisions become applicable.
We collect information that is reasonably necessary to provide our products and services.
A. Customer Information
B. Eye Prescription Information
We may collect eye prescription details provided by customers, including information relating to their vision requirements, for the purpose of preparing and supplying appropriate eyewear.
Eye prescription information is health-related information and may qualify as sensitive personal data under applicable Indian information technology rules. We therefore treat it as confidential and apply additional safeguards.
C. Technical Information
When you visit our website, certain technical information, such as IP address, browser type, device information and website usage data, may be collected automatically, depending on the website's configuration.
We may collect customer information through the following channels:
We collect information directly from customers or their authorised representatives.
We use customer information for the following purposes:
Eye prescription information is used only for purposes connected with customers' optical requirements and related services. It is not used for unrelated advertising or marketing.
We collect personal information voluntarily provided by customers.
Where required by applicable law, we obtain consent before collecting or processing personal information.
For eye prescription information, we explain the purpose of collection and obtain the required consent before processing it.
Customers may decline to provide certain information. However, this may affect our ability to provide products or services that depend on that information.
Customers may withdraw consent for consent-based processing by contacting us. Withdrawal will not affect processing lawfully carried out before the withdrawal.
MK Optics does not sell, rent or commercially trade customer personal information.
We may share limited information with trusted service providers where necessary to operate our business or fulfil customer requirements. These may include:
We share only information reasonably necessary for the relevant purpose and take appropriate steps to protect it.
We do not share eye prescription information with third parties for their independent marketing purposes.
We may disclose information where required by law, a court order or a lawful direction from a competent authority.
Customer information collected through our website is maintained in our website database. Information collected through other channels may also be entered into our customer records.
We take reasonable technical and organisational measures to protect customer information against unauthorised access, disclosure, alteration, loss or misuse.
These measures include, as appropriate:
We expect our employees and authorised service providers to maintain the confidentiality of customer information.
Although we take reasonable precautions, no electronic storage or transmission system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected or to meet applicable legal and regulatory requirements.
Customer contact and prescription records may be retained to facilitate repeat orders, customer service and business recordkeeping.
When information is no longer required, we will take reasonable steps to securely delete it or anonymise it, subject to applicable legal retention requirements.
Customers may request deletion of their personal information, subject to applicable legal and contractual obligations.
Our website may use cookies or similar technologies to support website functionality and improve the browsing experience.
Depending on the website configuration, these may include:
Where required, we will obtain consent before using non-essential cookies.
Customers may also manage cookies through their browser settings. Disabling certain cookies may affect website functionality.
Subject to applicable Indian laws, customers may:
Requests may be submitted using the contact details provided in Section 12.
We will address such requests in accordance with applicable legal requirements.
Our products and services may also be purchased for children by their parents or lawful guardians.
Where personal information relating to a child is collected, we will obtain the consent of the parent or lawful guardian as required by applicable law.
We do not knowingly process children's personal information in a manner contrary to applicable Indian data protection requirements.
We are committed to addressing customer concerns relating to privacy and personal information.
For questions, complaints, correction requests, deletion requests or withdrawal of consent, customers may contact our Grievance Officer.
Organisation: MK Optics
Legal Constitution: Partnership Firm
Grievance Officer: Khozema
Email: [Official Email Address to be inserted]
Phone: +91 89778 61457
Business Address:
MK Optics
Opp. Iyengar Bakery,
Near Vegetable Yard,
Sikh Village Road,
Secunderabad – 500009, India.
Business Hours: 10:30 AM to 9:00 PM.
We will acknowledge and address privacy-related complaints within the timelines prescribed under applicable Indian laws.
MK Optics may update this Privacy Policy from time to time to reflect changes in its business practices, technology or applicable laws.
Any revised version will be published on our website with an updated revision date.
Customers are encouraged to review this policy periodically.
MK OPTICS
Your vision. Our priority.